simplifying signage systems in a bilingual setting

lcp has provided on-call wayfinding and signage services for Toronto Pearson Airport for over a decade. Completed projects included a terminal-wide and passenger flow analysis, campus wayfinding strategy, updated airport-wide signage standards and guidelines, and signage programming and installation for key areas, concourses and exterior campus facilities. Key goals focused on simplifying the overall system, by cutting down the complexity of how the signs are fabricated and changed over time, decreasing the number of different sign types and sizes, and improving clarity and visibility of the French translations. lcp has continued to work with the airport on a variety of supporting efforts including curbside security, campus and parking signage, passenger type research, journey mapping, and revised customer experiences at passenger and gate lounges.